NATURE OF SERVICES PROVIDED
STATEMENT OF PURPOSE
NATURE OF SERVICES PROVIDED
Trinity Care & Support (TC&S) is a charitable Ltd Company which has been operating since 25 June 2008 (number 06629868). It is also a Registered Charity, number 1126380, full address at the start of this document. The service operated previously as Trinity Sitting Service from 01/01/1995.
The Service provides person centred care and support to our Individuals in several settings which includes care in the Individual’s homes, community activities, activity clubs during the week, respite for families and domiciliary care. We have a garden plot situated in Porthcawl where we support Individuals to grow and eat the produce. We receive referrals from Social Services and have private Individuals contacting us directly for care and support. We pride ourselves on providing excellent care for all our Individuals we support and have a good relationship with families, social services, and health professionals. We support adults and children of all ages with varied disabilities within Bridgend County Borough both in their own homes and in the community.
In addition, TC&S, through our daytime community-based Activity Club, operates from our premises in Trinity Church on a Monday, Thursday and Saturday between the hours of 9:30-3:30 (Sat 09:30-12:30). The Club is a friendly and happy environment where Individuals can carry out activities of their choice. There are always two members of staff in club to ensure the wellbeing of our Individuals are paramount. We promote positive relationships with our Individuals as well between each other through active communication and participation.
All our Individuals have personalised care and support plans which focus on promoting positive, mental and physical wellbeing while considering risks. Staff encourage choice and positive relationships with the group.
We encourage the Individuals we support to make informed choices and for those who are deemed not to have capacity our staff advocate on their behalf.
We provide a person-centred support package based on needs as assessed by Social Services, Health Professionals, and the Registered Manager.
All of our Individuals’ Care and Support Plans are reviewed every 3 months.
We have a low turnover of staff, some having been with TC&S for over 20 years.
TC&S encourage the Welsh language. Although we do not currently have any Welsh speaking clients, we understand our responsibilities and therefore if any person would like to converse in Welsh we will hire a translator. We would like to state that as an organisation we do not treat any language more favourably than others.
Nursing Care is not provided.
Service Management
TC&S is registered with Care Inspectorate Wales (CIW). Elizabeth Griffiths is our Responsible Individual (RI). Elizabeth visits TC&S regularly as per the statutory guidance to ensure TC&S meets the standards. There are currently six Trustees on the Board who bring a range of skills and experience and are responsible for the overall operation of the service. In the event of an absence of the RI outside the statutory period of 28 days, responsibility is passed to a suitably qualified member of the Board of Trustees.
The Service is managed day to day by the Registered Manager Nicola Berriman, who is responsible to the Board. Nicola has 24 Year's experience working in the Health and Social Care sector and holds a Level 5 QCF in Leadership & Management in Adult Health and Social Care (Care Home and Domiciliary Care),
a QCF Level 3 in Health and Social Care and NVQ Level 2. The Registered Manager actively works with clients and staff on a day-to-day basis.
The Team Leader Brenda Farley deputises in the absence of the Registered Manager and holds an ILM Level 5 award in Leadership and Management plus NVQ Level 3 in Health & Social Care.
All client and staff files are securely stored in locked cupboards within an office that is locked within locked offices of Trinity Church.
The Charity holds a Register of Members including staff, people who use the service, and members of the community who have a right to vote at Annual General Meetings. The Charity benefits from the contributions of volunteers.
Location
Trinity Care and Support’s registered office is at Trinity Church, John Street, Porthcawl CF36 3DT.
TC&S provides a service for people with a disability living within the geographical area of Bridgend County Borough Council.
Registration Status
TC&S is registered with CIW to provide a domiciliary care service to:
· Children and Adults with learning disabilities
· Children and Adults with physical disabilities
· Children and Adults with sensory loss and impairment
· Children and Adults with mental health illness
· Domiciliary Care.
Additional Services
TC&S provides a weekly shopping project to assist those who are housebound. Our Activity Club Members take turns, with the support of staff, to carry out shopping tasks. This activity provides our Individuals with skills and motivation to know they are helping other vulnerable adults.
The TC&S Staff Team
All staff are registered with Social Care Wales and have a minimum qualification of Level 2 Health and Social Care (or are working towards it if they are new staff). All staff have Disclosure and Barring Service (DBS) prior to starting with us. TC&S have a notably low turnover of staff, with excellent continuity of care with long-standing staff/client relationships. This is testament to the commitment of our staff and of our organisational values of care.
The Management Team collectively have over 50 years’ experience in the field of Care.
All staff receive induction training when they join the team and are given mandatory training related to their responsibilities throughout their employment including First Aid, Safeguarding Children and Protection of Vulnerable Adults. This training is either face to face or through eLearning.
Staff also receive training on Medication, Manual Handling, Epilepsy Awareness, Positive Behaviour Support, Dementia Awareness, Autism, Food Hygiene, Health and Safety Awareness, Fire Safety, Effective.
Staff have scheduled supervisions (every 3 months), annual appraisals, and have regular contact with the management team.
Any interruption of service due to holiday or sickness will be covered, as far as possible, by an appropriately trained, alternative member of the TC&S team or management.
Code of Practice
All staff read and sign to say they understand the organization’s Code of Practice set out by Social Care Wales before commencing work. This explains the professional behaviour expected of staff when they work with Individuals in their own homes or communities.
Equality and Diversity
TC&S is committed to promoting equality of opportunity as an employer and service provider, valuing Individualism and diversity throughout our organization. We work towards mainstreaming diversity and equality into all aspects of employment, service delivery, and voluntary activity. We aim to ensure equality of opportunity in developing our policies and practices, by monitoring new and existing policies and programs to ensure that no group is disadvantaged or excluded due to their cultural, linguistic, or religious needs. Staff have access to the Equality and Diversity Policy.
Charges for Service
TC&S is contracted by Bridgend County Borough Council Social Services to provide a person-centred short break service for people with a range of disabilities, supporting them at home or in the community. For support hours provided as referred by Social Services, there is no charge unless clients receive a Direct Payment package. However, expenses for travel and social activities are the responsibility of the person receiving a service. All Individuals and families have one month’s notice of any increased fees.
Private support arrangements are also available and invoiced directly based on an hourly rate. This rate includes the payment for support workers, staff travel costs to the client’s home, and an administration charge. These charges are reviewed annually.
Complaints and Comments Procedure
TC&S has a Complaints Policy and Procedure, a copy of which is provided to both Carers and Support Workers. It undertakes to:
- Acknowledge all written complaints within three working days.
- Investigate and respond within seven working days. Individuals also have the right to refer complaints to the TC&S Board or Bridgend County Borough Personal Services. TC&S maintains a register of complaints and compliments and ensures that all Individuals are aware of their right to complain.
- We have a whistle-blowing policy in place which outlines how staff can report any concerns to the Registered Manager or RI safely.
- We have a Bullying and Harassment policy and are dealt with promptly in line with our Terms and Conditions.
Day-to-day supervision of the staff team is directed by the Registered Manager, supported by the Team Leader. We carry out a quarterly staff supervision with each Support Worker and annual appraisals for all staff. Staff meetings take place every 3 months, chaired by the Registered Manager/Team Leader. All staff meeting minutes are sent out electronically to staff, with the offer of providing a paper copy.
CIW and BCBC Contract Monitoring both carry out visits so they can monitor, review, and make recommendations to improve our services when required.
Annual questionnaires are completed by users of the service, parents/families, primary carers, and staff, to ascertain the quality of services provided by TC&S. Responses are reported to the Registered Manager who then reports these to the RI and the Board of Trustees.
Under GDPR we are committed to ensuring the protection of all information that we hold, and to providing and protecting all such data.
Updated January 2024 – Nicola Berriman (Registered Manager)
Updated January 2025 – Nicola Berriman (Registered Manager)
